R Squared was formed by two passionate cyclists in 2016 with a commitment to providing high quality products with customer service to match. We love clever stuff and products that do the job they were intended to do. We also like unique solutions to common cycling problems.
We aim to dispatch your order within 24 hours of it being placed.
UK & Ireland Delivery – Deliveries are FREE for all UK orders over £200. – Please allow up to 4 working days for delivery.
EU* Delivery – Deliveries are FREE for all EU* orders over £300. – Please allow up to 6 working days for delivery. * Unfortunately, we are unable to deliver to German speaking countries for contractual reasons.
I purchased something and its not working
Contact us! There is a good chance that something is installed backwards or we need to make a little tweak to your setup. In all cases we will have a couple of technical questions, which are so much easier to handle over the phone.
If you received a faulty product, please remember that Kogel and R Squared Industries strives for a best-in-industry warranty.
I don’t like this product
Call or contact us and we will take care of you.
How does it work?
Before you send anything back to our office, it would be good that we know it’s coming. Call, email, instant message and R Squared Industries will provide you with return instructions. We are not the types to waste time, so returns are typically processed quickly and we will contact you.
Lifetime Warranty applies to original owners only (valid proof of purchase required). If one of our F3 products fails due to a manufacturing defect we will replace it without charge at our discretion. Only original, unaltered and unmodified items and craftsmanship are covered. This warranty does not cover crash damage, improper care, improper installation or negligence.
F3 design and manufacture products to very strict tolerances and quality expectations. Post manufacturing products are inspected and assembled – by hand. We understand that crashes and mishaps happen and would gladly like to hear the stories. We also have very keen eyes when reviewing our babies – we can identify scratch marks made by angry pliers, damage done by the winging-it installation method. Detailed instructions & videos can be found online and on the website and packaging for good reason.
Warranty does not cover damage to phones, computers, lights, or cameras, caused by improper installation, or improper use, or a failed F3 Cycling part. User assumes that risk. Sales tax, shipping on returns, VAT etc are not covered by R2 Industries.