UK & Ireland Delivery
– Deliveries are FREE for all UK orders over £250.
– Please allow up to 4 working days for delivery.
– Deliveries are FREE for all EU* orders over £350.
– Please allow up to 6 working days for delivery.
* Unfortunately, we are unable to deliver to German speaking countries for contractual reasons.
For all products sold by R Squared under licence we accept returns of undamaged unused goods that can be re-sold. All other defects and issues should be dealt with under warranty and we will always strive to make sure warranty replacements are done in a simple, transparent and hassle free process.
If you do need to return something then call us, email us of message us and we will respond and discuss a return. Shipping costs are not covered. Make sure all the original packaging, tags, labels and boxes are intact and that you have proof of purchase directly from us.
If you have purchased the item from one of our retail partners, then please contact them in the first instance.
Kogel Bearings strives for best-in-industry product support. Our hybrid and full ceramic bearings are covered under our 1+1 year warranty, which guarantees that we will keep you on the road for two years, pending on annual bearing service. We won’t ask lots.
Lifetime Warranty applies to original owners only (valid proof of purchase required). If one of our F3 products fails due to a manufacturing defect we will replace it without charge at our discretion. Only original, unaltered and unmodified items and craftsmanship are covered. This warranty does not cover crash damage, improper care, improper installation or negligence.
F3 design and manufacture products to very strict tolerances and quality expectations. Post manufacturing products are inspected and assembled – by hand. We understand that crashes and mishaps happen and would gladly like to hear the stories. We also have very keen eyes when reviewing our babies – we can identify scratch marks made by angry pliers, damage done by the winging-it installation method. Detailed instructions & videos can be found online and on the website and packaging for good reason.
Warranty does not cover damage to phones, computers, lights, or cameras, caused by improper installation, or improper use, or a failed F3 Cycling part. User assumes that risk. Sales tax, shipping on returns, VAT etc are not covered by R2 Industries
All Handske Gloves are covered by a 1 year warranty against manufacturing defects. We are a company that is not too fond of fine print and legal talk, so if you are for any reason feel that something is not right with your purchase, just talk to us. We tend to be flexible and admit our mistakes.
To put this a little bit into brackets: crashes, rips and what we would consider normal wear and tear are not warranty cases. The Handske Gloves warranty is limited to repair, replacement or refund of the products you bought from us.